On-Line Booking:Extract Terms and Conditions

Extract of the Terms and  Conditions of Online booking (via web page ) of Alfa Jet Rent a Car S.A.



Alfa Jet Rent a Car S.A. as agency is itself the owner and also owns the online reservation system, without intermediaries in the services rendered, so in the event of any incidence regarding such services it will defend the legal interests of its clients against third parties in relation with the mentioned services.

Scope of application: These conditions shall govern every online reservation made through the web page “www.alfajet.com” between Alfa Jet Rent a Car S.A. (owner of such web page)  and its Clients.


Description of the parties

Alfa Jet Rent a Car S.A., hereinafter “Alfa Jet.”, is a Car Rental Agency offering self-drive and chauffer-driven cars, legally established and registered (details appear at the bottom of this document); and the CLIENT, for these conditions´ purposes is any individual or legal entity that makes a reservation through our web page, fax, or client service phone line, of any of the services marketed by Alfa Jet Rent a Car S.A. as a Car Rental Agency.



These conditions shall be in force for all those reservations made as of January 1st, 2005. The contractual conditions of this document may be altered by Alfa Jet. at any time; however, those conditions that may be in force and informed at our Offices and on the web page at the moment the reservation is made, shall be in force for our clients.


In those cases which may not be regulated by our general conditions, the general provisions of the legislation in force in Spain shall be applicable.




First.- When the concrete reservation is made, the reservation conditions that appear in these clauses and those conditions that appear in the booking confirmation voucher shall always be applicable to the aforementioned reservation. Consequently, usage of the service of online car rental implies, in any case, that clients accept the reservation conditions published by Alfa Jet at the very moment they access the service; such conditions shall be posted in spanish, at any time, on the web page of Alfa Jet Rent a Car S.A..


The vehicle shall be considered reserved as long as the lessee or authorized person receives the booking confirmation voucher sent by Alfa Jet, through e-mail, fax or post, or any other valid means.


The voucher of confirmation is the guarantee of your reservation. Alfa Jet and its team reserve any right not to deliver the vehicle if such document is not handed in. In this case, the clients expressly waive any type of damage claim.


The essential characteristics of the vehicle, as well as the procedures for its reservation are those described on the screen during navigation; therefore, the client declares to know and accept such procedures as essential to execute the reservation contract.


In order to use the service of vehicle reservation, users must be older than 21 years old and the registered drivers older than 23 years old, as a general rule; certain car models require more age; consult this requirement via e-mail or telephone. In addition, users shall follow the instructions on the screen and fill in the fields that are mandatory, and finally accept the reservation procedure and the conditions herein described.

Reservation via web page is free, although in order to confirm a reservation a credit card reference is needed; this request DOES NOT mean any payment whatsoever and is only a guarantee for fullfiling the requested services. Payment is only effected against vehicle delivery.


Alfa Jet shall send the confirmation of the reservation via e-mail, or fax, at the address indicated by the lessee. If the confirmation of the reservation should be sent through fax, please indicate the number on the reservation sheet.


Second.- Cancellations of reservations by the client due to events beyond his reasonable control, have a penalty charge of 30.euros if such cancellation is made 72 hours before the agreed delivery date; 35% of the value fixed if it is made with less than 72 hours and more than 48 hours, and 50% of the value fixed if it is made with less than 48 hours before the arrival agreed on the reservation. No show shall pay 100% of the reservation, without any right of claim. From this moment, the CLIENT expressly accepts such penalty charges; they shall be debited from the credit card used for payment.

If the reservation payment through debit/credit card is not approved by the bank entity, the reservation shall be cancelled automatically and the reservation voucher shall be null; the CLIENTshall expressly waive any type of damage claim, and charges shall be debited to the client’s card, according to the percentages mentioned above.


Alfa Jet. makes the collection of all its services through credit/debit card and the client gives the data needed. We do not accept payments through any other method than credit cards, except that Alfa Jet otherwise accepts at the moment of final collection.


In the case of special tariffs, 30% charge out of the agreed rental shall be debited to the credit card once the reservation is confirmed. It is confirmed through e-mail or fax.


Special prices in reservations shall not be accumulative except under special agreement, and shall not be added to the advantages given by our card for best clients “happy rent card”.


Together with the confirmation of the reservation, the client confirms his agreement to charge the services hired to his credit/debit card, at the moment he receives the vehicle or before he does so, if Alfa Jet S.A. so requires.


Invoices shall be made in Euros. The indicated tariffs are always made on the basis of periods of 24 hours. In case of special offers, specific general conditions shall be detailed for these special prices and tariffs. For deliveries outside the Airport or Port, 1 day  shall count from 08.00h up to 08.00h the next day regardless of the hour the client receives or collects the vehicle.


Third.- The tariffs include the following services, except in those cases in which exceptions are stated in the particular conditions:

-Unlimited mileage

-Liability insurance, with coverage for collision damage waiver (CDW), with or without franchising (depending on the category, place of delivery and provider). The amount of the franchising shall be indicated when the contract of rental is executed and on the list of prices in force.

-In the case of franchising, same will be indicated in the description of the vehicle on the lists of prices and on the 2nd page of the contract. (The stipulated franchising acceptance is fundamental in order to deliver the vehicle).

-Unlimited civil liability

-Comprehensive insurance for the main driver and generally for the second driver. Please, consult our lists of prices on the web or at our offices for the specific information of the vehicle chosen.


VERY IMPORTANT: Insurance does not cover accidents or damages caused by driving under the effects of alcohol or other drugs. CDW and TP  are not an insurance but a protection service given by Alfa Jet. PAI, is a vehicle occupant insurance with limited cover as per policy in force.

-Local taxes, VAT  included in the price


– Theft insurance cover (TP) only applies for the vehicle and does not cover personal belongings or merchandise left inside. If you need to leave some objects inside the car make sure they cannot be seen from outside. Insurance shall not cover either car robbery in case the client does not have the corresponding keys, or acts in bad faith.

– Personal Accident Insurance ( PAI ) for limited cover according to policy in force  and model of vehicle hired. A copy of the policy is available for our clients at our main office.



Lists of prices of ALFA JET RENT A CAR S.A. for car rentals are based on the category of the vehicles, the period of the rental and the season (high, middle, low, etc…) of rental. Confirmations of Alfa Jet. are made over the category of the vehicle requested by the client, without giving any guarantee of the delivery of a certain model. In any case, we will make all the best to respect the client’s preferences.


In case we do not have vehicles of the category confirmed in the reservation, a superior car would be delivered or the money would be reimbursed if the car is of inferior category.


Delivery of vehicles at airports are made at any hour. In case of night deliveries, an additional charge can be added, which the CLIENT expressely accepts together with the reservation contract. Consult the price in force for such charge.


Fuel, tolls, parking and traffic fines or others, as well as the cost of cranes for vehicle take-out, shall always be at the lessee´s expense.

Request of extra accesories such as Baby seats, Booster seats, roof racks, etc. are subject to surcharges according to price in force. They should be requested separately at the moment of making the reservation. Alfa Jet shall confirm in each case if the accesory requested is available for the type of vehicle reserved.


All the reservations/contracts shall be made for the period requested by the client. For period extensions, subject to availability, the client should get in touch with Alfa Jet S.A. and follow the instructions given in each case. The extension is considered a new rental period and shall be charged as a new contract with the conditions mentioned at our Office or on the web page.



Alfa Jet. reserves the right to alter its prices; however, the prices agreed on already confirmed reservations shall be respected.


Fourth.- Personal data protection policy.  For the purposes of the provisions of current legislation on the protection of personal data and on services in the information society and electronic commerce, Alfa Jet informs the user about the existence of an automatic personal data file created by and for Alfa Jet S.A. for the good management of the contractual relation with the user, as well as the commercialization of the vehicles and activities related. Acceptance of the present privacy policy shall imply that the user expressly agrees on the reception of advertising via e-mail or similar means. Alfa Jet does not hand over nor sell to third parties for advertising purposes´ the data included in the mentioned data file.

Unless otherwise agreed, the questions about Personal Data are mandatory fields and failure to reply shall preclude the lessor from rendering the same service or any other similar or different requested via web page.

Alfa Jet S.A. informs the user of the possibility of exercising rights of access, modification and cancellation through written request addressed to “Alfa Jet Rent a car”, Paseo. Es Través, 25, Puerto de Sóller, 07108. Mallorca. Spain. Alfa Jet undertakes to comply with its duty to keep personal data secret.

In the event that a reservation is not effected, Alfa Jet shall only keep those data given by the clients in order to send commercial communications through any means, included electronic mail.


Fifth.- Release from responsibility. Alfa Jet S.A. shall not be responsible for the damages that may arise from, inter alia:

–           Delays or blockages in the Internet or any other electronic system due to varied causes.

–           Impossibility to render the service or enabling web access for any reason.

–           Interruptions, interferences, blockages, computer viruses, faults and/or disconnection of the reservations web system, or of the devices or equipments of the users.

–           Any operation errors in the service due to causes beyond our control and that prevents the client from concluding the reservation. Operation error shall be understood as the incorrect issuing of reservations, or with errors of any type.




In the event of any dispute which may arise from the interpretation and/or execution of the present reservation contract, the parties expressly waive their own jurisdictions and agree to submit themselves to the Court and Tribunals of Palma de Mallorca.



Alfa Jet “Rent a car” S.A.

C/ Es través nº 25

07108 Pto de Soller.

Mallorca.( Spain)

CIF: A07217391

Mercantile Register of Baleares.